Frequently asked questions
What clients usually want to know before work begins.
These answers describe SkyGrid's standard approach. Your project agreement will identify the exact deliverables, responsibilities, connections, ownership terms, costs, and support included in your engagement.
What happens after I complete the intake survey?
We review your answers before the first project conversation, identify the areas that need clarification, and recommend the most appropriate path. Depending on the need, that may be a workflow package, a custom project, a focused discovery step, or a simpler alternative.
What information will I need to provide?
Most projects require accurate business information, approved services or product details, policies, brand files, images, examples, account access, and a person authorized to make decisions. Custom systems may also require representative data, user roles, business rules, and details about existing tools.
Do all of my words and images need to be ready before we start?
Not necessarily. We need enough information to understand and scope the project, then we confirm when final approved copy, images, and files are due. Unless writing, photography, image sourcing, or content migration is specifically included, the client remains responsible for providing and approving those materials.
Will I be able to review the project before it launches?
Yes. Custom work is presented in reviewable stages, and configured workflows are tested against the approved customer and staff journeys. The project plan identifies review points, who can approve decisions, how feedback should be consolidated, and what evidence defines acceptance.
Will I own the website, system, and source code?
Custom code created and paid for under the project agreement is delivered through a client-accessible repository with the agreed ownership recorded. Client-controlled domains, hosting, and cloud accounts are transferred or confirmed at handoff. Third-party platforms, licensed components, and subscription services remain subject to their providers' terms.
What does "fully connected" mean?
It means the approved project is operating in its intended environment with the connections named in the agreement. That may include a domain, DNS, security certificate, hosting, Azure resources, databases, forms, email, analytics, payments, notifications, or other approved integrations. It does not include services or accounts that were not part of the agreed scope.
Can I share or embed a SkyGrid workflow?
When the selected workflow supports public access, you receive a live link that can be shared directly or through social channels, plus embed code for the approved website or page. We verify the included routing, notifications, payments, follow-up, and reporting before handoff, subject to the capabilities and rules of the connected platforms.
Are hosting, domain, Azure, and other provider fees included forever?
No. Recurring third-party charges are separate from the development work unless the agreement explicitly says otherwise. Before handoff, we identify the known subscriptions, renewal responsibilities, and accounts the client will need to maintain.
What happens after launch?
We confirm the agreed support path at handoff. Covered issues are handled according to that support agreement, while new pages, features, integrations, or changed business requirements are evaluated as additional work. Future improvements should be guided by real use and current business priorities.